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Brisbane City, Brisbane • Mon-Fri 10:00-18:00 By appointment only • (07) 3750 1941

Privacy Policy

Effective date: 15 October 2026

Privacy at a glance:

  • We only collect data you provide via forms, emails, or phone calls.
  • Your data is used solely to provide editorial services and communicate with you.
  • We use a US-based service (FormSubmit) for form processing.
  • We do not use tracking cookies, analytics, or advertising pixels.
  • You have the right to access, correct, or delete your personal information.

1. Data Controller and Contact Details

The data controller responsible for your personal information is Bandboxybots Pty Ltd, represented by Director Thomas Johnson.

Registered Address: 241 Queen Street, Brisbane QLD 4000, Australia.

Contact details for privacy enquiries:
Email: [email protected]
Phone: (07) 3750 1941

2. Types of Data Collected

We collect personal information that you voluntarily provide to us through the following channels:

  • Contact Forms: Name, email address, phone number, and the contents of your enquiry.
  • Direct Correspondence: Information provided via email or phone calls.
  • Service Briefs: Business details and project specifications required to perform the editorial work.

We do not collect sensitive information (such as health or ethnic data) or use automated tracking technologies.

3. Purpose and Legal Basis for Processing

We process your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The processing is based on:

  • Contractual Necessity: To provide the editorial services described in our Terms of Service.
  • Consent: When you submit a contact form, you consent to our processing of your data for the purpose of responding to your request.
  • Legal Obligation: To comply with Australian tax and business laws.

4. Data Transmission and Third Parties

To ensure the delivery of your messages, we use the following third-party providers:

  • FormSubmit: Our contact forms are processed via formsubmit.co. This service is based in the United States. By using the form, you acknowledge that your data is transferred to the US. FormSubmit provides data handling guarantees according to the laws of its jurisdiction.
  • Hosting: Our website is hosted by Conetix Pty Ltd, located at 142 Brisbane Street, Ipswich QLD 4305.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Data Storage and Retention

We store your data only as long as necessary for the purposes outlined in this policy. In accordance with our business rules, project drafts and related communications are stored for 6 months following the completion of the project.

Consent for data processing provided via our website is stored in your browser's localStorage under the key bndx-consent for a period of 180 days.

6. Your Rights as a Data Subject

Under the Privacy Act 1988 (Cth), you have the following rights:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to request the correction of inaccurate or outdated information.
  • Deletion: The right to request the erasure of your data, subject to our legal obligations to retain business records.

To exercise these rights, please contact us via the email provided in Section 1.

7. Complaints and Jurisdiction

If you believe we have breached the Australian Privacy Principles, please contact us first to allow us to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

GPO Box 5288, Sydney NSW 2001
Website: https://www.oaic.gov.au

Any legal disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Brisbane, Queensland.