Frequently Asked Questions

The process begins with a formal enquiry via our contact form. Once we establish the scope of work, we request a detailed brief. A brief is essential as it defines the goals, target audience, and tone of voice. For those unsure how to approach this, we recommend reading our guide on how to write a perfect content brief. After the brief is approved, we provide a formal quote and a project timeline.

We invest significant editorial resources into the planning and research phase. Therefore, according to our business rules, if a project is cancelled after the briefing stage has been completed, the briefing stage fee is payable. This ensures our strategists are compensated for the intellectual work performed during the setup phase.

Yes, we do. Our Content Strategist works with you to determine the most effective format for your message. Whether it is a turnkey corporate blog or a series of executive profiles, we align the content with your business objectives. Strategy is integrated into our monthly packages and larger copywriting projects.

A comprehensive brief should include: the primary objective of the text, the specific audience persona, key messages that must be included, desired length, and any existing brand guidelines. For interviews, we also require the names and roles of the participants and the core themes to be explored.

Our average turnaround is 4 business days from the moment the brief is finalised and the deposit is received. This allows our editors sufficient time for research, drafting, and internal quality control. More complex projects, such as full website copywriting or monthly blog management, follow a bespoke schedule agreed upon in the project roadmap.

We understand that market opportunities often require rapid responses. We offer an urgency service for projects that need to be delivered faster than our standard turnaround. Please note that urgent requests incur an urgency fee of 30% on top of the standard rate. Availability for urgent work depends on the current capacity of our editorial team.

All deliverables are provided in professional digital formats, typically via Google Docs or DOCX. This allows for seamless collaboration and tracking of changes. Each delivery includes the final text, suggested headings, and necessary meta-descriptions for SEO purposes where applicable.

For your convenience, we maintain an archive of all project drafts and final versions for 6 months after the project is completed. If you lose a file within this period, we can restore it for you. After 6 months, files are permanently deleted from our active storage to comply with our data minimisation policies.

To ensure the final text perfectly aligns with your vision, we include 2 rounds of revisions in every standard project. A "round" consists of a consolidated list of feedback from your team. We encourage clients to gather all stakeholders' comments into one document to make the most of these revision cycles.

If the project requires additional revisions beyond the included two rounds, or if the scope of the brief changes significantly after the draft has been written, additional charges will apply. These are typically billed at our hourly editing rate. Please refer to our Terms of Service for detailed billing rules.

Yes, we offer a dedicated Editing & Proofreading service. This is ideal for documents that are already written but require a professional polish for grammar, syntax, and flow. This service is billed per hour, and you can find the specific rates on our services page.

Editing involves improving the structure, clarity, and tone of the text to ensure it reaches the target audience effectively. Proofreading is the final stage of quality control, focusing on correcting typographical errors, punctuation, and spelling mistakes. We typically perform both as part of our internal quality process.

For all new projects, we require a deposit of 50% to commence work. The remaining balance is due upon approval of the final draft. For our B2B clients with established agreements, we offer a payment term of 14 days from the date of the invoice.

Yes, all prices listed on our website are inclusive of the 10% Goods and Services Tax (GST) where applicable. We provide clear invoices that separate the net amount and the GST for your accounting purposes.

Full exclusive intellectual property rights to the final text are transferred to the client immediately upon full payment of the project invoice. Until payment is completed, Bandboxybots retains the rights to the work. This ensures a fair exchange of value for our creative services.

We treat all client information with strict confidentiality. Any proprietary data shared during the briefing or interview process is protected. For a detailed explanation of how we handle and store your personal and business information, please visit our Privacy Policy.